Terms of Service

1. Who we are

Kollabit is a software studio operating from Toronto, Ontario, Canada.

2. What we do

We design and build websites, CRM systems, mobile applications, AI automations, AI bots, and related custom software. We also place engineers with clients on a contract basis.

We are a software company. We do not provide legal, financial, accounting, or regulatory advice, and nothing on this website constitutes such advice. If you are a licensed professional, you remain solely responsible for your compliance with your regulator's rules — including advertising, marketing, and client-communication requirements.

3. How we price

Our rate is $200 CAD per working day, per engineer.

• Work is scoped in whole days. A project is quoted as a number of days — 2 days, 5 days, 10 days.
• A working day means one engineer working one standard business day, Monday to Friday, Canadian statutory holidays excluded.
• The quoted number of days is the price. If we underestimate, that is our problem, not your invoice. We absorb the overrun unless you change the scope (see section 5).
• Prices are in Canadian dollars and exclude applicable taxes (GST/HST), which are added at checkout where required.

4. Payment, refunds and cancellation

• Projects are paid in advance via Stripe unless we agree otherwise in writing.
• Work begins on the next available start date after payment clears.
• We do not store your card details. Stripe handles payment — see our Privacy Policy.
• Late payment on any agreed instalment pauses work until it is resolved.

Cancelling

• Before work starts — full refund. No questions, no fee.
• During a project — you are billed for days already worked plus any day in progress. The remainder is refunded within 10 business days.
• After delivery and acceptance — days worked are not refundable.

We would rather refund you than argue with you. Ask.

5. Scope and changes

The days you buy cover the scope agreed in writing before we start — usually a written brief, proposal, or confirmed email.

If you want something outside that scope, no drama. We tell you how many additional days it takes and you decide. We do not start unagreed work and then invoice you for it.

All scope changes are agreed in writing. Email counts.

6. What we need from you

Projects run on time when clients respond. You agree to:

• Provide the content, assets, credentials, and access we reasonably need
• Give feedback and approvals within 3 business days of a request
• Nominate one decision-maker as our point of contact
• Own, or have the right to use, everything you give us — text, images, logos, data

If we are blocked waiting on you for more than 10 business days, we may pause the project and reschedule. Rescheduling may affect availability and delivery dates. We will not charge you for waiting, but we cannot hold an engineer idle indefinitely.

7. Free demos

We sometimes build a free demo or prototype of your website before you hire us.

• A demo is a sample of our work, not a finished product. It is unoptimised, incomplete, and not production-ready.
• Demos remain our property. You receive no rights to the demo files unless you engage us.
• We may take a demo offline at any time.
• Building a demo creates no obligation on either side. You owe us nothing, and we are not committed to any timeline.

8. Ownership of work

On final payment, you own the work. We assign to you all intellectual property rights in the deliverables created specifically for you — code, designs, and content we produced.

Two standard carve-outs:

• Our pre-existing tools. We keep ownership of our own libraries, boilerplate, internal frameworks, and general know-how developed before or outside your project. You receive a perpetual, worldwide, royalty-free licence to use them as part of your deliverable.
• Third-party components. Open-source libraries, fonts, plugins, and paid services remain governed by their own licences. We will tell you what your project depends on.

Before final payment, we retain ownership of everything.

9. Portfolio rights

Unless you tell us otherwise in writing, we may show your project in our portfolio, case studies, and marketing — including your name, logo, screenshots, and a description of what we built.

If you would rather we did not, say so. We will not ask why and it costs you nothing.

We will never publish your confidential information, your clients' data, or anything under NDA.

10. Confidentiality

Each of us agrees to keep the other's confidential information confidential, use it only for the project, and protect it with reasonable care. This obligation survives the end of the project.

If you handle regulated, privileged, or otherwise sensitive data, tell us at kickoff. We will scope the work so that data is handled appropriately, including keeping it out of third-party AI tooling.

11. Third-party services and AI tooling

We build using third-party platforms and AI development tools. Your project may depend on services we do not control — hosting providers, APIs, payment processors, AI model providers.

We are not responsible for those providers' outages, pricing changes, policy changes, or discontinuation. We will tell you what your project depends on so you can make an informed decision.

12. Warranty

We warrant that the work will materially conform to the agreed scope. If something we built is broken and it was in scope, we fix it free within 14 days of delivery.

This does not cover:

• New features or changes to scope
• Breakage caused by changes you or a third party made after delivery
• Failures of third-party services
• Content, data, or materials you supplied

Beyond the 14-day window, ongoing support and maintenance are available at our normal day rate.

13. Disclaimers

The website and its content are provided “as is”. We make no warranty that the site will be uninterrupted or error-free, or that its content is complete or current.

Any pricing, timelines, or examples shown on this website are indicative. They are not an offer and do not form a contract. A contract is formed only when we agree scope and you pay.

14. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity.
• Our total aggregate liability for any claim arising from a project is limited to the total amount you paid us for that project.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, or anything else that cannot be limited under Canadian law.

15. Termination

Either party may terminate a project at any time with written notice. On termination:

• You pay for days worked
• We deliver the work completed to date once payment is settled
• Sections 8, 9, 10, 14 and 16 survive

16. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. The courts of Ontario have exclusive jurisdiction, and both parties submit to that jurisdiction.

17. Acceptable use

Do not use this website to break the law, scrape it at volume, attempt to compromise it, or misrepresent your identity. We may refuse service to anyone.

We also reserve the right to decline projects. We will not build anything designed to deceive, harass, defraud, or harm people — including work that would put a licensed professional offside their regulator.

18. Changes to these terms

We may update these terms. The version in force for your project is the one published on the day you paid. Continued use of this website means you accept the current version.

19. Contact

Questions about this page? Email us — we answer within two business days.
hello@kollabit.ca